Privacy Policy
Little Child Big Mind respects the privacy of children, parents, guardians and families who use our services. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make an enquiry, enrol a child, purchase a resource or participate in one of our programs.
Information We Collect
We may collect personal information from parents, guardians and children where it is reasonably necessary to provide our programs and services.
parent or guardian name and contact details;
child’s name, age and date of birth;
enrolment and attendance information;
emergency contact details;
information relevant to the child’s participation in our programs;
information about allergies, dietary requirements, additional needs or other information provided to help us care for and support a child;
payment and transaction information;
correspondence, enquiries and feedback;
photographs or videos where appropriate consent has been provided; and
information collected when you use our website.
We aim to collect only the information that is reasonably necessary for the services we provide.
How We Collect Information
Personal information may be collected when you:
complete an enrolment or registration form;
book a Pre-Kindy, After School, Tutoring or Holiday Program;
purchase educational resources;
contact us by email, telephone, social media or through our website;
complete a consent, medical, emergency contact or other form;
attend one of our programs or events; or
otherwise provide information directly to Little Child Big Mind.
We may also collect limited technical information when you visit our website, such as browser information, device information and website usage data.
How We Use Personal Information
We may use personal information to:
process enrolments and bookings;
provide our educational programs and services;
communicate with parents and guardians about a child’s enrolment, attendance or participation;
contact emergency contacts where necessary;
process payments and maintain business records;
respond to enquiries;
provide information about our programs, workshops, resources and services;
improve our programs, website and customer experience;
meet our legal, regulatory, insurance and record-keeping obligations; and
maintain the safety and wellbeing of children participating in our programs.
We will not use personal information for purposes that are unrelated to our services unless we have permission or are otherwise permitted or required to do so by law.
Information About Children
Little Child Big Mind recognises that information relating to children requires particular care.
Where practical, personal information about a child is collected from or with the involvement of their parent or legal guardian.
Information about children is used only for purposes connected with their enrolment, education, participation, safety and wellbeing, or as otherwise authorised by their parent or guardian.
We do not knowingly use children’s personal information for unrelated marketing purposes.
Health, Medical and Additional Needs Information
Parents and guardians may provide information about allergies, medical needs, dietary requirements, developmental needs, learning needs or other circumstances relevant to a child’s participation.
This information is collected so that we can appropriately support the child and maintain a safe learning environment.
Parents and guardians are responsible for providing accurate and current information and notifying Little Child Big Mind of any relevant changes.
Photographs and Videos
Little Child Big Mind may occasionally take photographs or videos during programs, workshops or events.
Images identifying a child will only be used for purposes such as social media, promotional materials or our website where appropriate parent or guardian consent has been obtained.
Parents and guardians may choose not to provide photography or media consent. This will not affect a child’s ability to participate in our programs.
Where consent has been provided, parents or guardians may contact us if they wish to withdraw that consent for future use.
Payments
Payment information may be processed through third-party payment providers.
Little Child Big Mind may retain transaction records for accounting, taxation and business purposes. We do not intentionally retain complete payment card details where payments are processed through an external payment provider.
Third-party payment providers may have their own privacy policies and security practices.
Disclosure of Personal Information
We do not sell or rent personal information.
Personal information may be disclosed where reasonably necessary to:
service providers who assist us in operating our business;
payment processors;
website, booking, email or technology providers;
professional advisers, insurers or accountants;
emergency services where necessary to protect a child or another person; or
government authorities or other organisations where disclosure is required or authorised by law.
Where we use third-party service providers, we take reasonable steps to work with providers that appropriately handle personal information.
Marketing Communications
We may send parents and guardians information about Little Child Big Mind programs, workshops, events or resources where they have provided their details or agreed to receive such communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.
Important administrative communications relating to an active booking or enrolment may still be sent where necessary.
Website, Cookies and Analytics
Our website may use cookies or similar technologies to help the website operate effectively and to understand how visitors use the site.
These technologies may collect information such as:
browser type;
device type;
pages visited;
approximate location based on internet connection; and
website interaction information.
You may be able to disable cookies through your browser settings, although some website features may not function correctly as a result.
Third-Party Websites and Services
Our website may contain links to third-party websites, booking platforms, payment services or social media platforms.
Little Child Big Mind is not responsible for the privacy practices of third-party websites or services. We recommend reviewing their privacy policies before providing personal information.
Storage and Security
Little Child Big Mind takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically or in physical records.
We use reasonable administrative, technical and physical safeguards appropriate to the nature of the information we hold.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Retention of Personal Information
We retain personal information for as long as reasonably necessary to provide our services and meet our legal, accounting, insurance and record-keeping requirements.
When personal information is no longer required, we may securely destroy or de-identify it where appropriate.
Accessing or Correcting Personal Information
Parents and guardians may contact Little Child Big Mind if they would like to request access to personal information we hold about them or their child, or if they believe information is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to personal information.
We will take reasonable steps to correct information where appropriate.
Privacy Concerns or Complaints
If you have a question or concern about how Little Child Big Mind handles personal information, please contact us.
We will consider privacy concerns and aim to respond within a reasonable timeframe.
Changes to This Privacy Policy
Little Child Big Mind may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.
The current version will be made available on our website.
Contact Us
For questions about this Privacy Policy or the way we handle personal information, please contact:
Little Child Big Mind
Email: info@littlechildbigmind.com.au
Phone: 0416 566 379
Website: https://littlechildbigmind.com.au